SANITATION & SAFETY
PROTOCOLS
Our Commitment
The safety and well-being of our guests and employees have always been our top priority, and that commitment takes on special significance in light of the global outbreak of COVID-19.
Our Clean & Care Commitment reinforces our dedication to providing a healthy and sanitary environment by following required and recommended procedures and protocols of the local public health authorities along with the CDC and World Health Organization.
In addition to our already strict cleaning standards, our additional sanitation protocols have earned us the Clean + Safe Certification from the California Hotel & Lodging Association.
Arrival and Check-In
Parking = $15 per Vehicle (No Valet Service)
Self-parking is available for guests. Valet service is currently unavailable, and employees are instructed not to open the doors of guest vehicles.
Face Coverings and Physical Distancing Required
- Per the San Diego County Health Ordinance, all employees and guests (ages two and up) are required to wear a face-covering whenever they are in a business or within six feet of another person who is not a member of their family or household.
- All persons shall maintain a distance of at least six feet from others, except for household members, when possible.
Plexiglass at Reception Desk
Plexiglass is situated between front desk employees and guests at the reception area.
High-Touch Items Sanitized After Each Use
High-touch items such as pens, styluses, and payment portals are disinfected after each use.
Front Desk Sanitized Hourly
Front desk areas are cleaned and disinfected every hour.
Bell Carts Sanitized
Bell carts are sanitized after each use.
Hand Sanitizer Throughout Property
Hand sanitizer dispensers, touchless whenever possible, are positioned at key guest entrances and contact areas.
Symptomatic Visitors
The hotel has the right to cancel reservations for parties with symptomatic visitors.
During Your Stay:
Public Areas
Face Coverings and Physical Distancing Required
- Per the San Diego County Health Ordinance, all employees and guests (ages two and up) are required to wear a face covering whenever they are in a business or within six feet of another person who is not a member of their family or household.
- All persons shall maintain a distance of at least six feet from others, except for household members, when possible.
Enhanced Cleaning Standards
The frequency of cleaning and sanitizing in all public spaces, with an emphasis on frequent contact surfaces, is increased.
Hand Sanitizer Throughout Property
Hand sanitizer dispensers, touchless whenever possible, are positioned at key guest entrances and contact areas.
Air Filtration
We upgraded to hospital-grade air filters in public spaces, and we have increased the frequency of air filter replacement and HVAC system cleaning is increased to maximize fresh air exchange.
Guest Rooms
Thoroughly Cleaned and Sanitized Including High-Touch Areas
Our rigorous protocols include thoroughly cleaning all surfaces with hospital-grade disinfectants with special attention to high touch areas, such as: TV remote controls, doorknobs, light switches, furniture handles, and alarm clocks.
Housekeeping Commitment and Signed Door Hanger
- After a guest room has been fully cleaned and sanitized, no one else is permitted to enter room after the housekeeper has exited.
Removal of Unnecessary Items
Unnecessary decorative items such as magazines, pens, note pads, throw pillows, and extra blankets have been removed from guest rooms.
Housekeeping Modification
Housekeeping is available for limited service upon request only with contactless delivery of housekeeping items.
Laundry
- All bed linens and laundry are washed at a high temperature in accordance to CDC guidelines.
Air Filtration
We have increased the frequency of air filter replacement and HVAC system cleaning is increased to maximize fresh air exchange.
Guests Who Are Sick
In the case of a presumptive COVID-19 positive guest, the guest’s room is removed from service and quarantined, and the guest room is not returned to service until case is confirmed or cleared. In the event of a positive case, the room is only returned to service after undergoing an enhanced sanitization protocol.
Dining
Dine-in, Takeout, and Curbside Delivery
Dine-in, takeout, and curbside delivery are currently available.
Face Coverings and Physical Distancing Required
- Per the San Diego County Health Ordinance, all employees and guests (ages two and up) are required to wear a face covering whenever they are in a business or within six feet of another person who is not a member of their family or household. Guests entering the restaurant must wear a face covering until seated at their table.
- All persons shall maintain a distance of at least six feet from others, except for household members, when possible.
- Signage is prominently displayed informing guests to not enter the facility if sick, wash or sanitize hands upon entry, wear a face covering until seated at table, and maintain appropriate physical distance.
Hand Sanitizer Throughout Property
- Hand sanitizer dispensers, touchless whenever possible, are positioned at key guest entrances and contact areas.
- Guests are required to wash or sanitize hands upon entry to a restaurant.
Contactless Communication
Guests are alerted that their table is ready through a text message.
Party Sizes and Occupancy
- Open seating for dining and at the bar has been discontinued.
Disposable Menus and Elimination of Shared Items
- Disposable, single-use menus are used at dining outlets.
- Food items and containers that are shared between tables such as condiment bottles, salt and pepper shakers, or breadbaskets are prohibited.
Enhanced Cleaning Protocols
- A designated employee is scheduled each shift to facilitate cleaning, sanitizing, and disinfecting tables, chairs, common areas, as well as high-touch areas and floors.
- Guest and employee restrooms are cleaned and disinfected hourly.
High-Touch Items Sanitized After Each Use
- High-touch items such as pens, styluses, and payment portals are disinfected after each use.
- Tables and chairs are thoroughly cleaned and sanitized between guests.
- Plateware, glassware, utensils, linen napkins, and all reusable dining items are thoroughly cleaned and sanitized between use.
No Self-Service Available
- Lids for cups and food-bar type items are provided by staff.
- Bulk-item food bins are not available for customer self-service use.
- Customers are not permitted to bring their own bags, mugs, or other reusable items from home.
- Take out containers are given to guests to pack their own leftovers.
Employee Training and Environment
- Employees are educated on COVID-19 and all guest protocols and procedures.
- All staff are required to wear a face covering during their shift.
- Dishwashers are required to wear protective eyewear and impermeable aprons during their shift.
- All individual work stations are separated by at least six feet.
- Handwashing every hour is required for employees.
- Temperatures of employees are checked and employees with a confirmed temperature of 100.0°F or higher will not be allowed entry to the property. Temperatures are never recorded in order to comply with HIPAA.
- Back of house signage is prominently displayed for employee self-assessments of COVID-19 symptoms.
- All employees have been instructed to not come to work if sick.
- Employee break times are staggered.
- Employee shift times have been staggered to perform certain work in advance, when possible.
- In-person staff meetings are conducted with face coverings and appropriate physical distancing.
- Shared tools and equipment are sanitized during and after each shift or anytime the equipment is transferred to a new employee.
- The frequency of cleaning and sanitizing in all high-traffic back of house areas, with an emphasis on employee dining rooms, locker rooms, restrooms and kitchens, is increased.
Gift Shop
Maximum Occupancy Guidelines
The number of guests in the gift shop is limited at one time and signage is clearly displayed for maximum occupancy, face coverings, and physical distancing.
Face Coverings and Physical Distancing Required
- Per the San Diego County Health Ordinance, all employees and guests (ages two and up) are required to wear a face covering whenever they are in a business or within six feet of another person who is not a member of their family or household.
- All persons shall maintain a distance of at least six feet from others, except for household members, when possible.
Pool and Hot Tub
Maximum Occupancy Guidelines
The number of guests in the pool area is limited at one time and signage is clearly displayed for maximum occupancy, face coverings, and physical distancing.
Face Coverings and Physical Distancing Required
- Per the San Diego County Health Ordinance, all employees and guests (ages two and up) are required to wear a face covering whenever they are in a business or within six feet of another person who is not a member of their family or household.
- All persons shall maintain a distance of at least six feet from others, except for household members, when possible.
Enhanced Cleaning Standards
The frequency of cleaning and sanitizing in all public spaces, with an emphasis on frequent contact surfaces, is increased.
Fitness Center
Due to the San Diego County Public Health Orders, the fitness center may be temporarily closed.
Guest Self-Assessment
Guests must perform a brief COVID-19 symptom self-assessment and then sign a waiver prior to using the fitness center.
Maximum Occupancy Guidelines
The number of guests in the fitness center is limited at one time and signage is clearly displayed for maximum occupancy, face coverings, and physical distancing.
Face Coverings and Physical Distancing Required
- Per the San Diego County Health Ordinance, all employees and guests (ages two and up) are required to wear a face covering whenever they are in a business or within six feet of another person who is not a member of their family or household.
- All persons shall maintain a distance of at least six feet from others, except for household members, when possible.
Hand Sanitizer Throughout Property
- Hand sanitizer dispensers, touchless whenever possible, are positioned at key guest entrances and contact areas.
- Guests are required to wash or sanitize hands upon entry to fitness center.
Enhanced Cleaning Standards
- The frequency of cleaning and sanitizing in all public spaces, with an emphasis on frequent contact surfaces, is increased.
- Guests are required to wipe down equipment before and after use.
Face Coverings and Physical Distancing Required
- Per the San Diego County Health Ordinance, all employees and guests are required to wear a face covering whenever they are in indoor spaces.
- All persons shall maintain a distance of at least six feet from others, except for household members, when possible.
- Signage is prominently displayed informing guests to not enter the facility if sick, wash or sanitize hands upon entry, wear a face covering, and maintain appropriate physical distance.
Plexiglass at Key Areas
- Plexiglass is situated between front desk employees and guests at the reception area.
- Plexiglass is situated between nail technicians and guests for manicure services.
Hand Sanitizer Throughout Property
- Hand sanitizer dispensers, touchless whenever possible, are positioned at key guest entrances and contact areas.
Check-Out
Express Check-out
Guests may leave keys in their room for Express Checkout. We also provide a touchless key card drop upon check-out, so we can sanitize keys for future use.
Emailed Folios
Guests automatically receive an emailed folio for a contactless check-out process.
Employee Training and Environment
Mandatory Staff Temperature Checks
- Temperatures of employees are checked and employees with a confirmed temperature of 100.0°F or higher will not be allowed entry to the property. Temperatures are never recorded in order to comply with HIPAA.
- All employees have been instructed to not come to work if sick.
Mandatory Safety Training for All Employees
- Employees are educated on COVID-19 and all guest protocols and procedures.
- Employees have been educated on proper hand cleaning practices and follow guidelines hourly and after activities such as using the restroom, cleaning, eating, and before and after starting shifts.
- Signage is prominently displayed with information on proper hand washing techniques, sneeze and cough etiquette, no touching face reminders, and proper way to wear and dispose of face coverings.
- Signage is prominently displayed with information to not enter the facility if sick, discouraging physical contact of any kind, requirement to wear face covering, and physical distancing reminders.
Personal Protective Equipment Requirements
- Per the San Diego County Health Ordinance, all employees are required to wear a face covering in public spaces.
- Housekeepers are required to wear masks, gloves, and eyewear.
Back of House Cleaning and Sanitation
- Shared tools and equipment are sanitized during and after each shift or anytime the equipment is transferred to a new employee.
- The frequency of cleaning and sanitizing in all high-traffic back of house areas, with an emphasis on employee dining rooms, locker rooms, restrooms and kitchens, is increased.
- Break rooms, bathrooms, and other common areas are being disinfected every hour while open.
Adapted Work Environment
- Employees who can work from home are required to do so.
- All desks or individual work stations are separated by at least six feet.
- Staff meetings are virtual when possible or are conducted with face coverings and appropriate physical distancing.
Vendors and Third-Party Requirements
- Per the San Diego County Health Ordinance, all employees and guests (ages two and up) are required to wear a face covering whenever they are in a business or within six feet of another person who is not a member of their family or household.
- All persons shall maintain a distance of at least six feet from others, except for household members, when possible.